Spirit Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Spirit Casino in relation to your use of the website, your account and any services made available through the website. They apply to all visitors, account holders and players. Additional terms may apply to specific games, payment methods, competitions, promotions or other features. If an additional term conflicts with these Terms, the additional term will generally apply to the relevant service or offer.

You should review these Terms before each use of the website because they may be updated from time to time. Continuing to use Spirit Casino after an update means that you accept the revised Terms. If you do not agree with any part of them, you must stop using the website and should not create or continue to use an account.

Spirit Casino is intended for people who are legally permitted to participate in online gambling in the place where they are located. You are responsible for checking the laws that apply to you before using the website. Access may not be available in every location, and Spirit Casino may restrict or refuse access where required by law, regulation, technical controls or internal procedures.

Eligibility

• You must meet the minimum legal gambling age that applies in your location.
• You must have the legal capacity to enter into a binding agreement.
• You must provide accurate and complete information when requested.
• You must not use the website if online gambling is prohibited for you or in your location.
• You must not use the website on behalf of another person or allow another person to use your account.

Spirit Casino may carry out age, identity, payment and other verification checks. You agree to provide information and documents that are reasonably required for these checks. If information cannot be verified, is incomplete or appears to be inaccurate, access to an account or related transactions may be delayed, restricted or suspended.

2. Accounts, security and verification

You may only open and operate one personal account unless Spirit Casino expressly agrees otherwise. An account must be registered in your own name and used only for your personal entertainment. Creating multiple accounts, using false details, or attempting to avoid account controls is not permitted.

You are responsible for keeping your username, password and other account details confidential. You must take reasonable steps to prevent unauthorised access, including using a secure password and logging out from shared or public devices. You must notify Spirit Casino through the available support process if you suspect that your account has been accessed by someone else or that your account information is no longer secure.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the circumstances show that you took reasonable care. Spirit Casino will not knowingly permit account sharing, account transfers or the sale of an account. You must not transfer account balances or benefits to another person unless a transfer is expressly supported and permitted.

Know your customer checks

To comply with legal, regulatory and security obligations, Spirit Casino may ask for information about your identity, age, address, source of funds or payment method. Verification may be requested when you open an account, make a deposit, request a withdrawal, change account details or at any other time. You authorise Spirit Casino to make reasonable checks and to use suitable verification providers where necessary.

You must not attempt to bypass verification, use another person's documents, provide misleading information or use a payment method that does not belong to you. Where required, transactions may be held while checks are completed. If there is evidence of fraud, unlawful activity, misuse of the website or a breach of these Terms, Spirit Casino may suspend an account and take other action allowed by applicable law.

3. Deposits, withdrawals and gameplay

You may deposit funds only through payment methods displayed or approved by Spirit Casino. You confirm that you are authorised to use the selected payment method and that the funds are not derived from unlawful activity. Payment providers may apply their own terms, charges, processing requirements or security checks. Spirit Casino does not control the policies of independent payment providers.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and you remain responsible for monitoring your account and gambling activity. Available deposit, spending, wagering or account controls may be subject to separate rules and may vary according to the service, your location or applicable requirements.

Withdrawal requests are subject to account verification, available balance, applicable game rules, payment processing requirements and any lawful checks. Spirit Casino may return funds through an appropriate payment method and may ask for additional information before processing a request. You must ensure that your account details and payment information are current and accurate.

Games are offered for entertainment and outcomes are not guaranteed. You accept the normal risks associated with gambling, including the possibility of losing money. Game results are determined by the relevant game systems and rules. Where a technical error, display error or system malfunction affects a game, transaction or result, Spirit Casino may review the matter and take reasonable corrective action in accordance with applicable law and the relevant game rules.

Prohibited activity

• Using automated software, bots, scripts or other tools to interact with the website or games.
• Attempting to exploit a fault, vulnerability, pricing error or technical issue.
• Using stolen, fraudulent or unauthorised payment information.
• Manipulating games, transactions, promotions or account systems.
• Using the website for money laundering, fraud, financing unlawful activity or any other illegal purpose.
• Interfering with the website, its security, its networks or another person's access.
• Engaging in abusive, threatening, discriminatory or misleading conduct towards staff, suppliers or other users.

If a transaction or game result is affected by an obvious error, Spirit Casino may correct the error, cancel the affected activity or restore the position that would reasonably have applied without the error. Nothing in these Terms is intended to remove rights that cannot lawfully be excluded.

4. Promotions, responsible gambling and privacy

Promotions and bonuses

Promotions, bonuses, free play, competitions and other offers are subject to their own specific terms. Those terms may set out eligibility rules, entry requirements, expiry conditions, wagering requirements, game restrictions, maximum benefits or other conditions. You should read the full offer terms before participating. If you do not meet an offer's requirements, the offer or any related benefit may not be available.

Unless the relevant promotion terms say otherwise, promotions are intended for one person, household, account, device or payment method. Spirit Casino may withdraw, change or refuse a promotion where permitted, including where it reasonably believes that an offer has been abused, claimed in error or used in breach of its terms. You must not use multiple accounts or coordinated activity to obtain an unfair promotional advantage.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of time and spending, and never chase losses. Do not gamble when you are upset, under the influence of alcohol or drugs, or unable to make clear decisions.

Spirit Casino may provide responsible gambling tools and support options, such as account breaks, self-exclusion, spending controls, activity information or access restrictions. The availability and operation of these tools may depend on the service and applicable requirements. You should use the support or account options made available on the website if gambling is no longer enjoyable or is becoming difficult to control.

If you believe gambling is affecting your finances, relationships, work or wellbeing, consider seeking independent support from a qualified health professional or an Australian gambling support service. You do not need to wait until a problem becomes serious before asking for help.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide services, manage accounts, process payments, verify identity and age, meet legal obligations, protect the website and communicate with you about your account. You should read the privacy notice for more information about how information is collected, used, stored and disclosed.

By creating an account, you may receive service-related communications that are necessary to operate your account. Marketing communications will be handled in accordance with applicable requirements and available preferences. You should keep your contact and account information up to date so that important notices can be delivered.

5. Website use, suspension and legal provisions

Website content and intellectual property

The website, including its text, design, graphics, software, branding and other content, is owned by or used with permission by the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, distribute, reverse engineer, frame or commercially exploit website content unless you have written permission or the law allows you to do so.

You must not use the Spirit Casino name, branding or website content in a way that suggests an association, endorsement or ownership that has not been authorised. Links to third-party websites may be provided for convenience. Spirit Casino is not responsible for the content, availability, security or practices of third-party websites and your use of them is subject to their own terms.

Availability and suspension

Spirit Casino aims to provide a reliable service but does not guarantee that the website, games or payment features will always be available, uninterrupted or free from errors. Access may be affected by maintenance, updates, technical problems, internet services, events outside reasonable control or legal requirements. You are responsible for using a suitable device, connection and security software.

Spirit Casino may suspend, restrict or close an account where reasonably necessary to protect users, the website or the integrity of its services. Reasons may include suspected fraud, a breach of these Terms, failed verification, responsible gambling concerns, unlawful activity, payment issues or a requirement from a competent authority. Where appropriate, you may be given information about the action and any available review process.

If your account is closed, you must stop using the website. Any remaining balance will be handled in accordance with applicable law, verification requirements, transaction checks and the circumstances of the closure. Spirit Casino may retain information where required for legal, regulatory, security or record-keeping purposes.

Liability and governing law

To the extent permitted by law, Spirit Casino is not responsible for losses caused by your failure to follow these Terms, inaccurate information, unauthorised access resulting from your lack of reasonable care, interruptions outside reasonable control, or the acts and omissions of independent third parties. Nothing in these Terms excludes or limits liability, consumer guarantees or other rights that cannot legally be excluded or limited.

These Terms are intended to operate with the laws that apply to the relevant service, your location and the operator's legal obligations. If a court or authorised body finds that part of these Terms is invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.

Questions and complaints

If you have a question, believe there has been an error, or wish to make a complaint, use the support or contact options available on the Spirit Casino website. Provide enough information for the matter to be reviewed, including relevant dates, account information and transaction details where appropriate. You should not send passwords or unnecessary sensitive information through an unsecured channel.

These Terms should be read together with the privacy notice, responsible gambling information, game rules and any applicable promotion terms. Together, these documents explain the main conditions for using Spirit Casino. Please check the website regularly for current versions and contact support if you need clarification before using a service.