Privacy Policy | Spirit Casino

Information we may collect

The information handled by an online casino can depend on how a player uses the website and services. Spirit Casino may collect information provided directly by a player, information created through account activity, and technical information received when the website or related services are used. We try to collect information that is relevant to operating the account, providing support, meeting security requirements and maintaining the website.

Account and contact details

When a player registers or communicates with us, we may handle details such as a name, date of birth, residential or contact information, login details, account preferences and records of communications. Information may also be collected when a player asks for assistance, updates account details, enters a competition or uses a feature that requires an account. Accurate information helps us provide services, keep accounts secure and respond appropriately to requests.

Verification and identity information

For account verification, responsible operation and anti-fraud checks, we may request or handle identity information and verification documents. This may include information used to confirm identity, age, location or the ownership of an account or payment method. Verification information is handled only for relevant operational, security and compliance purposes. Players should provide documents through the available secure process and should not send sensitive information through an unrequested or unsecured channel.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with the services. Payment providers may process payment details on our behalf, and the information available to us may vary depending on the payment method. Transaction records help us process account activity, investigate disputed or unusual transactions, prevent misuse and meet record-keeping requirements.

Device, usage and cookie data

When a player visits or uses the website, we may receive technical information such as an IP address, browser type, device characteristics, operating system, language, approximate location, pages viewed, referring website, login activity and information about how features are used. We may also handle cookie identifiers and similar data. This information can help us keep the website working, remember preferences, understand performance, protect accounts and identify unusual activity.

How and why information is used

Personal information is used for clear and relevant purposes connected with providing casino services and operating the website. The purpose will depend on the type of information and the context in which it was collected. We do not need every type of information for every player or every activity.

To create, maintain and administer a player account.
To confirm account details, age, identity, location or eligibility where checks are required.
To process deposits, withdrawals, wagers and other account transactions.
To provide customer support, investigate questions and keep records of communications.
To carry out security, anti-fraud, anti-money-laundering and responsible account checks in general accordance with applicable requirements.
To detect, prevent and investigate unauthorised access, abuse, manipulation, collusion or other suspicious activity.
To operate, maintain, test and improve the website, account features and related services.
To send service messages, including account, security, transaction and operational communications.
To send marketing communications where permitted and where a player has provided consent or another appropriate basis applies.
To meet legal, regulatory, court, dispute-resolution, audit and record-keeping obligations.
To protect the rights, property, safety and security of players, Spirit Casino, service providers and other people.
To create aggregated or de-identified insights for reporting, security, service improvement and website analysis.

Some information may be required to open or continue an account, complete a transaction, perform verification or comply with an applicable obligation. If requested information is not provided, a feature may not be available, a transaction may be delayed or an account may be restricted while necessary checks are completed. We aim to explain the reason for a request when it is practical to do so.

Marketing communications

Marketing may include information about services, website features, offers or other updates that may be relevant to players. Players can withdraw consent to marketing at any time by contacting support@spiritcasino.wtf. A player may also use an unsubscribe option included in a marketing message where one is available. Opting out of marketing does not stop important non-marketing messages, such as security notices, transaction confirmations, account administration messages or information needed to provide a requested service.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. They can help a website recognise a browser, keep a session active, remember choices and measure how pages and features are used. Some cookies are necessary for core functions, including account access, security and navigation. Other cookies may help with preferences, performance, analytics or relevant communications.

The website may use session cookies, persistent cookies, tags, pixels or comparable technologies. These tools can collect information about a device and how the website is used. Information from cookies may be combined with account or technical information where this is appropriate for the purposes described in this Privacy Policy. Cookies do not normally contain a player's password in readable form, and players should still protect their login details and use a secure device.

Players can manage, restrict or delete cookies through their browser settings. Browser controls differ, and disabling some cookies may affect account access, website performance or particular features. A browser may also allow players to receive a notification when cookies are being used. Changing browser settings does not necessarily remove information already collected or stop all technical data from being processed for essential security and service functions.

Sharing, security and retention

When information may be shared

Personal information may be shared where this is reasonably necessary for the purposes described in this Privacy Policy. This may include sharing relevant information with payment and verification providers, technology and hosting providers, customer support providers, fraud and security service providers, professional advisers, auditors or other suppliers that help operate the website. Those parties should receive only information that is relevant to their role and should handle it under appropriate confidentiality and security arrangements.

Information may also be disclosed where required or permitted by an applicable obligation, legal process or official request, or where disclosure is necessary to protect safety, prevent fraud, investigate suspected unlawful activity, enforce applicable terms or resolve a dispute. If a business change affects the operation of the website or services, information may be transferred as part of that change where permitted and subject to appropriate protections. We do not describe every possible recipient in advance because the providers and circumstances may change.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. Measures may include access controls, authentication procedures, monitoring, secure transmission methods, staff awareness and supplier checks. No website, device or method of transmission is completely secure, so players should use a strong, unique password, keep login information confidential, sign out on shared devices and contact support promptly if suspicious activity is noticed.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes for which it was collected, including account administration, support, security, dispute handling, audits and service improvement. Some records must be kept for a period required by law even after an account is closed. This can include identity, transaction, account and communication records. When information is no longer required, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Players may have rights regarding the personal information held about them. These rights can be subject to identity checks, legal exceptions, the rights of other people, technical limitations and obligations that require certain records to be retained. We will consider a request carefully and explain the outcome where appropriate.

Requests players can make

Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
Deletion: ask for personal data to be deleted where there is no continuing reason for it to be retained. Deletion may not be possible where records must be kept for legal, security, dispute or operational reasons.
Marketing consent: withdraw consent to marketing communications at any time. This does not affect processing that is needed for account administration, security, transactions or other non-marketing purposes.
Information about handling: ask general questions about how personal information is collected, used, shared or protected.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@spiritcasino.wtf. Please explain the request clearly and include enough information for us to identify the relevant account or records. For security, we may need to verify the identity of the person making a request before providing information or changing account details. We may ask for clarification if a request is broad or unclear, and we may need to retain certain information to meet an applicable legal or security requirement.

We aim to respond to privacy requests within a reasonable timeframe. The time needed can depend on the complexity of the request, the information involved and any verification required. If a request cannot be completed in full, we will explain the reason where it is appropriate and lawful to do so. Players should not include unnecessary payment details, passwords or identity documents in an initial email. We will advise if further information is needed and provide the relevant secure process where available.

Updates to this Privacy Policy

This Privacy Policy may be updated when the website, services, technology or applicable privacy requirements change. The current version published on the website applies from the time it is made available, unless a different application date is stated. Players are encouraged to review this page from time to time. If an update materially changes how information is handled, additional notice may be provided where appropriate.