Betting Rules

1. General betting requirements

You must be legally permitted to use online gambling services in your location before creating an account or placing a bet. You are responsible for checking the laws that apply to you and for ensuring that your use of Spirit Casino is lawful. Access may be restricted where online gambling is not permitted or where Spirit Casino does not offer services.

An account must be registered in the name of the person who uses it. You must provide information that is accurate, complete and current, and you may be asked to verify your identity, age, location or payment method. Information supplied during registration or verification must not be false, misleading or connected with another person.

You must keep your account details, login information and devices secure. Do not allow another person to use your account, place bets for you or access funds held in your account. You are responsible for activity carried out through your account unless you notify Spirit Casino promptly after becoming aware of unauthorised access.

• You must meet the minimum age and eligibility requirements that apply to the service.
• You must use only one personal account unless Spirit Casino has approved another arrangement in writing.
• You must not place bets on behalf of another person or use another person's payment method without proper authorisation.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must follow the applicable account, payment, privacy and responsible gambling requirements.

Spirit Casino may review activity, request supporting documents, limit access, suspend an account or refuse a transaction where this is necessary to comply with applicable requirements, protect the service, investigate suspected misconduct or manage operational risk. Any review will be handled in accordance with the relevant terms and legal obligations.

2. Placing and confirming bets

Before placing a bet, check the selection, market, odds, stake, potential return and any other information displayed on the bet slip. A bet is generally treated as a request until it has been accepted and recorded by Spirit Casino's systems. The status shown in your account or bet history is the best indication of whether a bet has been accepted.

You are responsible for reviewing a bet before confirming it. Once accepted, a bet normally cannot be changed, withdrawn or cancelled at your request unless the specific product rules or applicable terms allow this. If you notice an error, contact the relevant support channel as soon as possible, but a request to cancel does not guarantee that the bet will be voided.

Odds, stakes and returns

Odds may be displayed in a format selected for the product or market. The odds shown at the time a bet is accepted generally determine the calculation of the return, unless the applicable rules state otherwise. A displayed price may change before acceptance, and a bet is not confirmed merely because a selection has been added to a bet slip.

Your available balance must be sufficient for the stake when the bet is submitted. A stake is deducted when the bet is accepted, subject to the operation of the relevant account and payment systems. Minimum or maximum stake requirements may apply to particular products, markets, accounts or transactions. Where a limit applies, it will generally be shown before confirmation or described in the relevant product rules.

Technical delays, interruptions, communication errors, display errors or other system issues may affect a request. A bet may not be accepted, or may require review, if the service cannot confirm the transaction accurately. Records held in Spirit Casino's systems may be used to establish the details and timing of a bet, subject to applicable law and the relevant terms.

• Do not rely on an unconfirmed bet slip as proof that a bet has been accepted.
• Check your account history after placing a bet to confirm its status.
• Do not refresh repeatedly or submit the same request several times if the result is unclear.
• Keep a record of the bet reference, selection and displayed terms if you need to raise a query.
• Never place a stake that you cannot afford to lose.

3. Events, markets and settlement

Each betting product or market may have its own rules. These rules can cover the event being offered, eligible selections, start times, postponements, abandoned events, dead heats, disqualifications, venue changes, participant changes and the information used to determine the result. Always read the market information and any rules displayed before confirming a bet.

A market will normally be settled using the official result or another recognised result source specified in the applicable rules. Settlement may occur after the event has finished, after an official result has been confirmed, or when the relevant market condition has otherwise been determined. An initial settlement may be corrected if an official result changes or if an error is identified.

Postponed, abandoned or changed events

If an event is postponed, abandoned, shortened, relocated or materially changed, the outcome may depend on the rules for that market. Some bets may remain valid, while others may be declared void or settled using a specified alternative method. The same approach may not apply to every sport, event type or market, so the individual rules are important.

Invalid bets and obvious errors

A bet may be declared void where it was accepted in error, placed after a relevant event had already occurred, affected by a clear technical or display error, or otherwise falls within a circumstance described in the applicable rules. If odds, event details, selections or settlement information are clearly incorrect, Spirit Casino may take reasonable steps to correct the error and settle the affected bet according to the correct terms.

Where a bet is declared void, the usual outcome is that the affected stake is returned, unless the applicable rules provide a different treatment. A multi-selection bet may be treated differently from a single-selection bet if one selection is void. The treatment of combination bets, related selections and correlated outcomes is determined by the product rules.

Casino and chance-based games

For casino or other chance-based games, the game rules displayed with the title apply in addition to these general Betting Rules. Those rules may explain the objective, eligible wagers, winning combinations, game features, accepted outcomes and any conditions for a round to be completed. A game round may be treated as final once the result has been generated and recorded, subject to an investigation of a technical issue or error.

4. Payments, disputes and responsible play

Deposits, withdrawals and other account transactions are subject to the payment methods available to you, the applicable account terms and any verification requirements. Transactions may be delayed, declined, reversed or reviewed for security, compliance or processing reasons. You should use a payment method that belongs to you and provide information that matches your account details where requested.

A balance, payout or transaction may be reviewed if there is a suspected error, duplicate credit, unauthorised activity, payment reversal or breach of the applicable terms. Spirit Casino may correct an incorrect balance or recover an amount credited in error in accordance with the relevant terms and legal requirements. You should not spend or transfer funds that you reasonably believe were credited incorrectly.

Raising a betting query

If you believe a bet has been accepted, settled or recorded incorrectly, review the market rules and your account history first. You should then raise the issue through the available Spirit Casino support channel and provide enough information to identify the transaction, such as the account details requested, bet reference, date, market and nature of the concern. Queries are assessed using system records, event information and the applicable rules.

A review may take time where information must be checked with a result source, payment provider or technical team. The outcome of a query will be based on the relevant terms and available records. If you do not understand a settlement or transaction, avoid placing further bets on the same issue until it has been clarified.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, use only money you can afford to lose and take regular breaks. Do not chase losses, borrow money to gamble, or gamble when you are distressed, affected by alcohol or otherwise unable to make a clear decision.

• Set personal spending and time limits before starting.
• Keep gambling separate from essential household and living expenses.
• Use available account controls, breaks or self-exclusion options if gambling is becoming difficult to manage.
• Talk to someone you trust if you are concerned about your gambling.
• Seek independent support from an appropriate Australian gambling support service if you need help.

These Betting Rules are general information and do not replace the specific rules displayed for an individual product, market, promotion or transaction. If there is an inconsistency, the more specific applicable rule or governing term will generally apply. Spirit Casino may update these rules from time to time, and the current version should be reviewed before placing a bet.