Responsible Gaming

Gamble responsibly

Responsible gambling means staying in control of how often you gamble, how much you spend and how gambling fits into your wider lifestyle. Gambling outcomes are based on chance, and there is no reliable strategy that can guarantee a win. You should only gamble with money you can afford to lose, after your essential costs and financial commitments have been covered.

Gambling is not a solution for debt, stress, loneliness or other personal difficulties. Chasing losses, borrowing money to continue gambling or increasing your stakes to recover previous losses can make financial and emotional problems worse. If gambling is no longer feeling like entertainment, stop and consider speaking with a qualified support service.

Simple principles for safer gambling

• Only gamble when you are legally permitted to do so and are aged 18 or over.
• Set a spending limit before you begin and do not exceed it.
• Treat gambling payments as an entertainment expense, not an investment.
• Keep track of the time you spend gambling as well as the money you spend.
• Take regular breaks and avoid gambling when you are tired, upset, angry or under the influence of alcohol or other substances.
• Do not gamble with money needed for rent, mortgage payments, bills, food, education or other essentials.
• Never borrow money, sell possessions or use credit to fund gambling.
• Do not chase losses by placing larger or more frequent bets.
• Avoid using gambling to escape problems or improve your mood.
• Talk openly with someone you trust if you are concerned about your gambling.

You are responsible for deciding whether gambling is suitable for you. If you choose to gamble, make your decisions in advance and follow the limits you set. A win does not mean you need to keep playing, and a loss does not mean you should continue until you recover it.

Use limits and take a break

Planning your gambling before you start can help you remain in control. Depending on the account features available to you, you may be able to request or apply controls for deposits, wagering, losses, session time or account access. The available controls, activation process and any applicable conditions may vary. Check the information displayed in your account or contact customer support through the channels provided on the website if you need assistance.

Before you play

1. Decide how much money you can afford to spend during a specific period.
2. Choose how long you intend to play and set an alarm or other reminder.
3. Make a note of your limit so it is clear before you begin.
4. Consider whether you are gambling for entertainment or trying to change your financial situation.
5. Do not start a session if you are feeling distressed, pressured or unable to make a clear decision.

Deposits and spending controls

A deposit limit can help you manage the amount of money added to your account over a selected period. A loss or wagering limit may help you monitor the amount you can lose or wager during that period. These controls are intended to support your own plan and should be set at an amount that reflects your personal circumstances, not the amount you hope to win.

Do not try to bypass a limit by opening another account, using another person's account or asking someone else to gamble on your behalf. Account controls are most effective when they are applied honestly and consistently. You should also keep your login details private and make sure nobody else can use your account.

Taking a break or closing your account

If you want time away from gambling, consider taking a temporary break or requesting account closure. A longer-term self-exclusion may also be appropriate if you do not want to gamble for an extended period. Select the option that best matches your needs and follow the instructions provided. If you request self-exclusion, do not create or use another account to continue gambling.

A break or self-exclusion can provide useful distance, but it is not a substitute for professional support. If gambling has caused financial, relationship or emotional harm, consider speaking with a gambling counsellor, financial counsellor, medical professional or another trusted support person.

Recognise the signs of gambling harm

Gambling harm can develop gradually. Some people may not recognise a problem until it has affected their finances, relationships, work, study, health or general wellbeing. You do not need to wait for a crisis before seeking help. Early support can make it easier to regain control.

You may need support if you:

• Spend more time or money gambling than you intended.
• Feel restless, irritable or anxious when you try to reduce or stop gambling.
• Keep increasing your bets or deposits to achieve the same excitement.
• Try to win back money after a loss.
• Hide your gambling, your transactions or the amount you have lost.
• Borrow money, miss bills or use credit because of gambling.
• Sell possessions or access savings to continue gambling.
• Think about gambling during work, study, family time or other important activities.
• Have arguments or relationship problems because of gambling.
• Feel guilty, ashamed, hopeless or distressed after gambling.
• Gamble to cope with stress, depression, anxiety or other difficult feelings.
• Attempt to stop but find that you cannot do so without support.

If any of these signs apply to you, consider stopping gambling now and discussing your situation with someone you trust. You can contact a gambling support service available in your state or territory, speak with a qualified counsellor or ask your doctor for guidance. Australian gambling support services can provide confidential information, counselling and practical assistance for people who gamble and for affected family members or friends.

If you are worried about someone else

Gambling harm can affect partners, relatives, friends and other people close to the person gambling. Choose a calm time to raise your concerns without blame. Explain what you have noticed, listen to their response and encourage them to seek professional help. Protect your own finances by keeping access to important accounts, cards and documents secure, and avoid paying gambling debts unless you have received independent financial advice.

If you or someone else is in immediate danger, contact the appropriate emergency service in your location. For urgent emotional distress, seek immediate medical or crisis support.

Account safety and support

Spirit Casino is intended for adults who choose to gamble within applicable laws and who can do so safely. Never allow a person under 18 to access or use your account. Keep your password, payment information and verification details confidential, and use appropriate device security. If you believe another person has accessed your account, stop using it and contact customer support through the website as soon as possible.

We may ask questions or request information where this is necessary to support safer gambling, protect your account or meet legal and regulatory obligations. You should provide accurate information and respond honestly to any responsible gambling communication. We may also take steps relating to account access where required by applicable law, our policies or our assessment of risk.

Where to find help

Support is available from gambling counselling and assistance services across Australia. You can search for the recognised gambling help service in your state or territory, use the Australian Government's gambling support information, speak with a general practitioner or contact a financial counsellor. These services can help you create a plan, understand your options, manage financial concerns and support affected family members.

You can also speak with a trusted friend, partner or family member and ask them to help you follow your limits or take a break. Keeping a written record of deposits, withdrawals, time spent gambling and your reasons for stopping can make it easier to identify patterns and maintain your plan.

This page provides general information and is not medical, financial or legal advice. Gambling products and account features may change, and any controls or support options available to you may depend on your circumstances and applicable requirements. If you are unsure what action to take, stop gambling and obtain independent professional advice.